What’s Really Driving Disruption (It’s Not Technology)

Professor de Harvard explica porque o comportamento do cliente, e não a tecnologia, acaba levando à ruptura Leia na íntegra: https://knowledge.wharton.upenn.edu/article/what-drives-disruption/?utm_source=kw_newsletter&utm_medium=email&utm_campaign=2019-03-28&fbclid=IwAR0REk8cTJn5Nx8Q00ifT0g9OYyuzM5-qYYf4HYzYze3xitv9ZEIOn6T27Y